Return - Exchange Policy

Return - Exchange Policy
In accordance with the provisions in force in the event that you are dealing as a consumer, you may at any time within 14 calendar days from the date of delivery withdraw from the Contract (except in the cases where it concerns one of the products listed below, where the right of withdrawal is not granted ).
In this case, you will be refunded the amount you paid for the purchase of the returned products and the shipping costs of the said products will be borne by you, provided that you have not used any of the free return methods described below.
You can prove the exercise of the right of withdrawal by any of the means provided by law, and in any case you will consider that you have legally exercised the right in question if you have proof of return / shipment of the products to us.
Your right to withdraw from a Contract only applies to products that are returned in exactly the same condition as when you received them. Please return each product using its original packaging. You must also include with the returned product all boxes, product labels, any accompanying forms and packaging. No refund will be given if the product has been used after opening or is damaged. Therefore, you must take due care of the products in your possession.
Changes are limited only to identical products, of different quantity or weight. You can return any product to our store at Gyzi Street no. 24 in Athens or through a courier company that we will arrange. None of the above options incur additional costs for you.
If you choose not to use any of the free return methods available, you will be responsible for the return costs. Please note that if you wish to return the goods to us by your own means, we reserve the right to charge you for any direct costs we may incur in receiving the goods in this way.
We will thoroughly examine the returned product and you
let us know if you are entitled to a refund. We will refund your money as soon as possible and in any case within 14 days from the day you notified us of the cancellation. The refund will be made using the same method as the payment. If you have any other questions, please contact us via our online contact form or by phone
210 – 6429062. In the event that you believe that the product you ordered does not comply with the terms of the Contract at the time of delivery, you should contact us immediately through our online contact form, describing in detail the product and its defect. Alternatively you can contact us by phone at 210 – 6429062 and we will give you instructions for further actions.
You can return the product by choosing between the return methods described above.
Once we receive the returned product, we will examine it in detail and inform you by e-mail within a reasonable time if you are eligible for a replacement or refund. The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days of the day we have confirmed to you by e-mail that you are entitled to a refund or replacement of the defective product.
In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs incurred by you in returning the product. Your refund will be made using the same method as the payment.