1. 1. Introduction
1.1 Our company, "Pan Oikos, G & N Psomas OE" (hereinafter also referred to as "the Company", "we", "us" or "our"), is fully committed to the protection of the personal data of visitors to its website and its customers. We will not disclose customer information to third parties unless it is absolutely necessary to provide you with a service, such as for the needs of delivering a product, to carry out the necessary credit and security checks and in the context of customer prospecting and profiling processes under the terms of this Policy as well as with your consent or where we are required by law to do so such as following a prosecutor's order, court decision, etc. The Company will treat the personal data provided to it by the users of the Website https://panoikos.gr/, (hereinafter referred to as the "Website"), in accordance with all relevant laws of the European Union (EU) and Greece on data protection.
1.2. When using the Website, you are responsible for maintaining the confidentiality of your account information and limiting access to your computer to prevent unauthorized access to your account. You agree that you accept responsibility for all activities that occur under your account or password. You must take all necessary steps to ensure that your password remains private and secure. Additionally, if for any reason you believe that another person knows your password or that your password is being used or is likely to be used without your consent, you must contact our Customer Support Department immediately through the E-shop Contact section. Otherwise, you are responsible for any activity carried out with your user code up to the time of the company's update. In any case, the burden of proof is always borne by the member who invokes any lack of identification and not by the Company. You can change your password at any time through the "Account" section on the Company Website. We recommend that you change your password regularly, ie every six months or so.
1.4. Please ensure that the information you provide to us is correct, true, up to date and complete and notify us immediately of any change to the details you entered when you registered. In case of registration of a legal entity, the name of the person in charge of communication must be mentioned as well as his full name. Our Company relies on the user's statements about his personal information and bears no responsibility for them.
1.5. The Company reserves the right to deny access to the Site, terminate accounts, remove or edit content, or cancel orders at its sole discretion.
1.6. It is pointed out that the username chosen by the member must not be illegal such as e.g. vulgar, derogatory or indecent in any way or infringes intellectual or industrial property rights or other rights of third parties. In addition, the username must not contain any indication of e-mail or internet addresses, personal contact/communication information of the user or infringe any rights of third parties.
1.7 This Privacy Policy is an integral part of the terms of use of our Website and you are bound by it both during your navigation on our website and every time you enter as a member or as a user on our Website. If you do not agree with this Policy, please do not use our website https://panoikos.gr/.
2. What personal data we collect and process
2.1. Your personal data that we collect and process are always relevant and appropriate to the fulfillment of our obligations to you and the execution of purchases and sales from our website.
2.2. In particular, the data we collect are:
: a) predefined data during your registration as a member, as well as in other fields of our website (such as "My Account"), such as name, surname, address, date of birth of the member, gender, telephone number, e-mail address, member name, member code. Of this data, what is optional is declared by you at your sole choice, at your free will.
b) your e-mail address in case you subscribe to the list in order to receive newsletters from our company.
c) You also declare the personal data that are relevant and convenient for the execution of your specific purchase and sale, such as the full delivery address, the full billing address, the information related to the payment of the payment.
d) In the event that you recommend us to a friend and in the event that you wish to send a "Gift Card" to a friend, we collect the name, gender and e-mail address of your friend, recipient of the message .
e) finally communications data such as e.g. IP address which are technically necessary for your navigation on our website and/or for making purchases, which are kept for as long as the law provides for businesses like ours. (Law 2742/1997, Law 3471/2006, as the related provisions also apply.)
3. Your consent
3.1. By browsing our website or registering as a member on our website or by purchasing any product from our website or by subscribing to our newsletter list, you indicate that you accept and consent to this Policy as well as you provide us with your express consent to the collection and processing of your personal data referred to in article 2 above.
3.2. In case of purchasing products from our website, you provide your consent:
a) By sending a request for an order, you consent to receive at your e-mail address the notifications of article 6 par. 2 of the Terms of Use of our Website, which are a condition for the correct progress of your order.
b) To send you newsletters about products and/or services available through our website. You can withdraw this consent at any time by contacting our Customer Support Department through the E-shop Contact section or by clicking on the Newsletter - Delete link in any of our communications via e-mail.
3.3. Without prejudice to the receipt of the notices referred to in article 6 par. 2 of the Terms of Use for the execution of your order (new, modified, after return or withdrawal), in any case you can withdraw your consent to the collection and processing at any time part or all of your personal data as analyzed in article 2 above as follows:
a) for the personal data referred to in article 2.2. a) above with your deletion from being a member of our website
b) for the personal data referred to in article 2.2. b) above by removing you from our company's newsletter list at any time in the manner referred to in article 4.2. below.
3.4. The Company does not store data and credit card details, which are managed securely and at its own risk exclusively by the payment service provider through whose website the payments are processed and executed. The same applies to payment data used by online payment providers such as e.g. PayPal.
3.5. However, in the event of notification by the member, which is made only to our competent authorized employees, as they are the only ones with access to any information of your transactions that is necessary to process your request, information of his postal savings account and/or bank , the member agrees that the Company will use these details for all eventual refunds to the member such as e.g. in case of his withdrawal. And for refunds of sums of money made to members' credit cards or to accounts that members maintain with online payment providers such as e.g. PayPal, responsible for the relevant processing of this data are exclusively the cooperating banks (issuer and recipient) or the third online payment provider such as e.g. PayPal.
3.6. The Company is in no way responsible for the actions on your personal data of third-party websites from which you connected or gained access to the Company Website.
4. Communication and Marketing
All our members can withdraw their consent to the use of their personal data and choose not to receive communications for marketing purposes (newsletters). If you wish to stop receiving communications for marketing purposes (newsletters) from us and/or selected third parties, you must choose this from the section of the Website https://panoikos.gr/. You can visit the Newsletter – Unsubscribe section after registering and logging in, or click on the "" link in any of our e-mail communications.
5. Cookies
Cookies are small files of information that are sent to your computer, mobile phone or other devices when you visit a Website and recognize your device on subsequent visits. These types of files perform various functions such as remembering your preferences and the products you have selected, helping to improve your experience on the website, as well as trying to ensure that the advertisements or offers you see online are relevant to your interests. Simple navigation on our Website requires your prior acceptance of cookies. The use of cookie technology is necessary to have access to the site's functions, with your consent which is provided to us by registering as a member or in our newsletter list, however we do not process the personal data stored in that's all. The use of this technology is in accordance with Law 3471 on "Protection of Personal Data & Private of Life in Electronic Communications" and Law 2472/1997 on "the protection of the individual from the processing of personal data". Our "cookies" do not cause damage to users' computers or to the files stored on them. Our cookies are divided into two categories, which are briefly described below. In case you wish to prevent the installation of new cookies or to delete existing ones, follow the procedure described in detail below. However, in case of preventing their installation and/or deleting them, you accept that technical problems may occur when you navigate our website and/or when carrying out your transactions (pre-contractual and/or when completing them) and/or they may not appear correctly and comprehensively all the data and information of our website.
Category 1: Strictly necessary cookies
These cookies are necessary for the website to be able to provide the services you have requested, such as remembering the products you have in your shopping cart, which will remain there for 30 days after the last update of your cart and then they will be deleted.
Category 2: Functionality cookies
These cookies remember your choices, such as those related to language, and search parameters, product origin, etc.. They can be used to customize your experience and visits to better suit your choices, but also you like them more In addition, information collected on an anonymous basis from many users allows us to improve the way the website works. For example, the Saved Products feature uses a cookie to remember the products you have expressed a desire to save while visiting our Website.
We recommend that you change the settings in your browser so that cookies are not stored on your computer without your express consent.
Internet Explorer 7.0+, 8.0+, 9.0+
To prevent the installation of new cookies
• Go to the Tools menu in the menu bar
• Click the Internet Options button
• Click on the Privacy tab above
• Move the slider to the Block all Cookies button
To delete existing cookies
• Go to the Tools menu in the menu bar
• Click the Internet Options button
• Click the General tab in the Browsing History section
and click Delete
Internet Explorer 8.0+
To prevent the installation of new cookies
• Go to the Tools menu in the menu bar
• Click the Internet Options button
• Click on the Privacy tab above
• Click Sites
• A new dialog will open, the Privacy Actions by Location window
(Per Site Privacy Actions)
• Type the URL of the web page in the Web page address box
(Address of website) and click Block
To delete existing cookies
• Go to the Tools menu in the menu bar
• Click the Internet Options button
• Click on the Privacy tab above
• Click Sites
• A new dialog will open, the Privacy Actions by Location window
(Per Site Privacy Actions)
• Under the Managed websites box you will see a list
with all the websites you have visited
• To remove all cookies click on the button Remove all (Remove all)
InternetExplorer 7.0+
To prevent the installation of new cookies
• Go to the Tools menu in the menu bar
• Click the Internet Options button
• Click on the Privacy tab above
• Click the Advanced button
• Select Prompt for both First party cookies and
Third Party Cookies (ThirdPartyCookies)
To delete existing cookies
• Go to the Tools menu in the menu bar
• Click the Internet Options button
• Click on the General tab at the top
• In the Browsing History section, click Delete
• Click Delete Cookies (Delete Cookies)
Firefox 2.0+, 3.0+, 4.0+
To prevent the installation of new cookies
• Go to the Tools menu in the menu bar
• Click the Internet Options button
• Click on the Privacy tab above
• Disable the box Accept cookies from sites (Accept Cookies Fromsites)
To delete existing cookies
• Go to the Tools menu in the menu bar
• Click the Internet Options button
• Click on the Privacy tab above
• Click Clear Now
• Select Cookies
• Click Clear Private Data Now
Google Chrome
To prevent the installation of new cookies
• Click the tool icon in the top right of your browser
• Click the Internet Options button
• Click the Advanced Options tab (Under the Bonnet) (UK) / (Under the Hood) (US)
• Click the Content settings button in the Privacy section
• Make sure you select Allow local data to be set
• Select Block sites from setting any data
To delete existing cookies
• Click the tool icon in the top right of your browser
• Click the Internet Options button
• Click the Advanced Options tab (Under the Bonnet) (UK) / (Under the Hood) (US)
• Click the Content settings button in the Privacy section
• Click the Clear browsing data button
Safari
To prevent the installation of new cookies
• Go to the Safari menu (icon at the top right of your browser) and select Preferences
• From the pop-up that appears, select the security icon (lock)
• In the Accept Cookies setting, select the Never button
Opera
• Click on Settings
• Click on Preferences
• Click the Advanced button
• Click on Cookies (Cookies) and select Never accept Cookies (never accept Cookies)
Although we update the above from time to time, the above information is provided solely for your convenience and there may be new updates available, which you should check and cross check yourself. In any case, each user/member is responsible for the successful deletion or prohibition of the installation of cookies on their computer
Company Cookies:
6. Website statistics
6.1 We may collect and process for statistical purposes or to improve your experience
to our website:
• Information about your computer, your visits and use of this Website (eg your IP address,
your geographical location, your browser, how you are informed about the Website, the duration of the visit and the
number of page views).
• Information about any transactions you have made with us on or in connection with this Website
6.2 The Company collects and processes this type of information, as well as that resulting from the cookies used on the website pursuant to article 5 above, in order to improve the services it offers to the users of the Website (technologically as well as in terms of user experience ) as well as for statistical purposes.
6.3. If you need more information about the collection and processing of your personal data and the above information, you can contact our Customer Support Department through the E-shop Contact section.
7. Keeping your data safe
7.1. Our Company uses automated systems to carry out the necessary checks to combat cases of fraud and for this reason we may use the personal information you have provided us in the context of sample checks by technical means. The member agrees that in the event of reasonable evidence and if the the specific occasion requires, the Company will have the right to collect, process and use those data, which are necessary for the disclosure of any illegal or non-conventional use of our Website. This information may be disclosed to a credit reporting or fraud prevention agency, which may keep a record of this information. This is only to confirm your identity (no credit check is performed and your credit rating is not affected).
7.2. We reserve the right to disclose your information if requested to do so by the police or any regulatory or governmental authority in the context of investigations into activities while visiting the website in the event of a legal order, official order or official preliminary investigation. Also, the Company may, in the absence of a legal provision, transmit your personal data to prosecuting and supervisory authorities for the necessary protection from risks for state and public security as well as for the prosecution of criminal acts and the member expressly consents to such transmission. In addition, we cannot be held responsible for the privacy policy of the financial institutions with which we cooperate, especially for their terms of use regarding the execution of various transactions.
7.3. We take all the necessary actions to ensure the security of personal data and activities both collected by us in accordance with the provisions of this Policy and during the use of the website. However, it is pointed out that in particular the transmission of information via the Internet is not completely secure. We will make every effort to protect your personal data, but we cannot guarantee the security of data transmitted to our website (any transmission is at your own risk). Once we receive your information, we use strict procedures and security features in our effort to prevent unauthorized use.
7.4. To protect your data, the Company uses SSL (SecureSocketsLayer) technology.
The protection of the above technology ensures that any data you enter on our Website is transmitted encrypted. This is a process of identifying the message and the server. Symantec's website security solutions (VeriSign & Norton Secured) include industry-leading SSL, certificate management, vulnerability assessment and malware scanning solutions. By using VeriSign's Norton Secured Seal and Symantec Seal-in-Search, our customers can have peace of mind, right from the search, that browsing and purchasing products from our Website is protected.
7.4 Credit card information transmitted by our Website to credit card processing companies is governed by the rules set by the Payment Card Industry Security Standards Council (PCI DSS). The Council's mission is to "strengthen the security of payment account information by promoting knowledge and education on the PCI Security Standards." The Council was founded by AmericanExpress, DiscoverFinancialServices, JCBInternational, MasterCardWorldwide, and VisaInc.. For more information on the Standards Council Payment Card Industry Security Standards, visit its website, www.pcisecuritystandards.org.
8. We do not keep a record of your credit card information under any circumstances.
8.1. In accordance with the above, our Website does not store any credit/debit card information you enter when placing your order, nor are they recorded in the event of a telephone order. Before any transaction is approved, you are directly hyperlinked to another website that uses an online credit card settlement technology under Alpha Bank's responsibility. This means that our Website does not use any credit/debit card details you have entered for any reason, as they are not visible on it.
8.2. Please note that we cannot guarantee the security of data, information, etc. that we receive by electronic mail (e-mail). Accordingly, you should NOT send us information and payment details via electronic mail (e-mail). However, in the event that you choose to provide us with your information, for example due to a telephone order, you give us your express consent to use it exclusively for the payment of your order, while our company does not store this information at all.
8.3. When you choose to pay with PayPal, your payment is subject to PayPal's Terms and Conditions, and to the issues of personal data collected by that company under the relevant agreement you have accepted when signing up for that service.
9. Disclosure of Your Information
We may disclose your personal information to any of our group companies. We may also disclose your personal information to third parties:
We may disclose your personal information to any of our group companies. We may also disclose your personal information to third parties:
• In case the Company sells or buys any business or assets,
• If a third party buys the Company or substantially all of its assets, in which case the
personal data we hold about our customers may be included in the transmitted data
asset. In this case the transfer of personal data will take place under the legal conditions
European and international law as well as the domestic law of the country where the third party is established, or
• If we are required to disclose or share your personal data in order to comply with
any legal requirements or to enforce or enforce our Terms of Use or to protect
rights, property or safety of the Company, our customers or others. For example, we may trade
information with other companies and organizations for fraud protection and credit risk reduction purposes.
10. Third Party Websites
You may find on our Website links to and from the Websites of our partner networks, advertisers and other third parties. These Websites have their own privacy policies and we accept no responsibility for them, nor do we guarantee their correct or lawful use of your personal data. Therefore, if you visit a link on any of these Websites, we strongly recommend that you read these policies before entering any personal data on those Websites.
11. Control of your details
11.1. If you wish to have access and/or information about your data that you have submitted to the Company, you can contact our Customer Support Department via the E-shop Contact section. In the same way you can exercise your right to object.
11.2. As part of our security procedures, we may request user identification information as stated on our website before providing you with any information, to confirm your identity and for your security. You must ensure the security of your information, as you will be responsible for any action we take in response to a request from someone using your e-mail address and password. We strongly recommend that you do not allow your browser to save your password, as this would give other people using your computer access to your personal data.
12. Termination of membership
In case you wish to unsubscribe as a member from our Website, you can contact our Customer Support Department through the E-shop Contact section. If you are deleted from our membership, we will also delete any personal data you have provided us until your deletion as a member of the Company. Exceptionally, you consent to the storage and use of your personal data even after the end of your participation in the Company for the formation of the statistical data of our Website (after they have first been made anonymous) as well as in case of a pending order or financial or other pending between the our company and you and until its full and complete settlement/satisfaction.
13. Contact us
13.1 Pan Oikos, G. & N. Psomas O.E. (see postal address below), is the controller of your data in the context of Law 2472/1997 on the Protection of individuals from the processing of personal data and the EU Regulation 2016/679 (hereinafter referred to as "the Law") which is carried out pursuant to this Policy.
13.2. You have a right to access the information that the Company holds about you and you can exercise this right in accordance with the Law. You can make an access request free of charge, however, depending on the personal information you request, we may charge a fee to cover the cost of providing you with details of the information we hold. We will notify you of the possibility of such charges upon receipt of your access request and await your confirmation of proceeding with the process and payment of such amount.
13.3. It is always our pleasure to communicate with our customers and any complaints are always welcome. We always appreciate the time you take to provide us with feedback information which helps us to ensure that our customers are completely satisfied, as we would like you to visit our Website again and also recommend us to your family and friends. For any questions or comments regarding the above, or if you would like us to stop processing your information, please do not hesitate to contact a member of the Company's Customer Support Department by e-mail, telephone or even in writing letter, we will be happy to answer any question you may have. Please note that all telephone calls may be recorded for educational, security or service control purposes. Finally, a record is kept of all e-mails sent for request tracking and statistical purposes.
13.4. Our Customer Support Department provides support services only in English and Greek.
You can contact our Customer Support Department through the E-shop Contact section.
You can also send us a written letter to the address Gyzi 24, Athens, P.O. 11474, Pan Oikos company, G. & N. Psomas O.E.
English (UK) 
Ελληνικά